Other technical support plans
This section describes options for non-English technical support for QuarkXPress® or QuarkXPress Passport®, and English or non-English technical support for QuarkCopyDesk®.
Owners of multiple-user site licenses qualify for the ServicePlus™ plan. Site license owners may also contact Quark® customer service for information about other support plans.
For workgroup and enterprise product support, see enterprise maintenance plans.
Support plan information
To purchase a technical support plan, visit the QuarkStore or contact Quark customer service.
ServicePlus
ServicePlus™ is our flagship service program for customers with 10 or more QuarkXPress licenses, consolidated under Quark License Administrator. ServicePlus customers receive an 18-month contract term with unlimited telephone access to expert-level technical support. They also receive discounts on major releases, upgrades, and additional licenses or products, as well as a guaranteed upgrade to the next version of QuarkXPress at no additional charge.
For pricing and purchasing information, contact customer service.
E-mail technical support
Registered QuarkXPress customers can send questions or issues to technical support at any time. Typical response time to e-mail inquiries is within 24 hours. We offer a convenient online e-mail support form for registered users to submit issues.
QuarkXPress customers have two e-mail support plan options:
Single-incident plan: $15 — lets you correspond with a Quark technician to resolve a single technical support problem. Under this plan, correspondence continues until the problem is successfully resolved; it is not limited to a single submission and response.
1-year plan: $129 — gives you unlimited technical support through e-mail for 1 year from the date the plan is purchased.
QuarkCopyDesk is not covered under our e-mail support plan. See below for details on the available telephone support plans.
Technical support by telephone
Our service warranty entitles all Quark desktop software owners to one free technical support session by telephone. You can purchase additional support plans through the QuarkStore or Quark Customer Service.
QuarkXPress
Single-incident plan: $39 — lets you talk to a Quark technician to resolve a single technical support problem. Under this plan, telephone calls continue until the problem is successfully resolved; it is not limited to a single telephone call.
90-day plan: $95 — gives you unlimited telephone support for 90 days from the date the plan is purchased.
1-year plan: $229 — gives you unlimited telephone support for 1 year from the date the plan is purchased.
QuarkCopyDesk customers have two telephone support plan options:
Single-incident plan: $39 — lets you talk to a Quark technician to resolve a single technical support problem. Under this plan, telephone calls continue until the problem is successfully resolved; it is not limited to a single telephone call.
1-year plan for single-copy users: $99 — gives you unlimited telephone support for 1 year from the date the plan is purchased.
Requirements and restrictions
To qualify for these technical support plans, you must:
- Register your software in the United States. Users whose products are registered outside of the United States should visit our International sales and services for information about technical support available in their areas.
- Own a single-user copy of QuarkXPress, QuarkXPress Passport, or QuarkCopyDesk.
The following topics are not covered by the support plans:
- Third-party XTensions® modules
- AppleScript®
- Problems with DTDs when using avenue.quark®
Additional resources
To purchase a technical support plan, visit the QuarkStore or contact Quark customer service. This Web site also offers many free online resources to help you with technical questions.
For workgroup and enterprise product support, see enterprise maintenance plans.